Security and integration
Short version: you send us the patient data you already export, we handle it under HIPAA aligned practices, and everything we learn comes back to your team. The longer version is a conversation with your people and ours.
The essentials
You send the list you already have: demographics, conditions, and medications, in a format your team already produces. Most organizations can supply this without building anything new. We work from what you send, not from data we go and collect.
Under HIPAA aligned data handling practices, with access limited to what each role requires. Patient information is used to conduct and document the check-ins you have asked for, and for nothing else.
Escalations as they happen, control status and trend for each patient's conditions, and the complete transcript of every call. Nothing is summarized away or held back from the care team.
Yes. On the first call the care manager introduces herself, explains she is working with the patient's own doctor and that their information was shared in keeping with HIPAA, and confirms their conditions and medications before routine check-ins begin.
At recognition and escalation. The care manager does not diagnose and does not treat. Concerns route to the patient's own physician with a clear action, which keeps the service outside the definition of a diagnostic or treatment device.
That is the intent, and the specifics depend on what you run. It is the first thing we work through with your technical team.
What we do not publish
We do not publish platform diagrams, component inventories, or version detail. Not because there is anything to hide from a customer, but because a public page is read by everyone, including people who are not evaluating us as one. Our engineers walk your engineers through all of it in a technical session, under whatever agreement your organization requires.
Next step
Security review, integration planning, or a straight product walkthrough. Tell us which and we will bring the right people.