Straight answers to fair questions

Vitality Call is an AI care manager for patient panels. Sarah, our conversational AI, calls each enrolled patient daily, completes a structured check-in through a natural conversation, and delivers a summary to the staff your organization designates. Missed calls and concerning patient-reported responses are escalated according to protocols your team configures.

Sarah is a conversational AI, and patients are always told so, starting with enrollment and the first call. Transparency isn't just an ethical requirement; it's why engagement holds up. Patients keep answering because the call is pleasant, consistent, and honest about what it is.

Daily check-ins cover medication status, sleep, meals, mood, patient-reported symptoms, and upcoming appointments, configurable per patient or panel. Check-in questions are drawn from established, validated screening tools that clinicians have used for years, asked consistently every day inside a natural conversation. The validated sources give the questions rigor. The daily cadence is what makes trends visible.

A phone. Landline or cell, either works. There are no apps to install, no devices to distribute or charge, and nothing for patients to learn. That's deliberate: the populations that most need daily contact are the least likely to adopt new technology.

No. Vitality Call is a patient engagement and check-in service, not a medical device, and it does not diagnose, detect, or predict any disease or condition. Sarah collects what patients report and routes it to your team. Interpretation is entirely the work of licensed professionals.

No. It replaces the part of their day no one can staff: calling every patient, every day, and writing down what they say. Your clinical staff spend their time where the summaries say it's needed. Every clinical decision, from interpreting a flag to changing a care plan, stays with your team.

Vitality Call is not an emergency response service, cannot dispatch help, and does not triage. If a patient reports something urgent, Sarah's guidance to the patient is always the same: hang up and call 911. The event is simultaneously escalated to the contacts your protocol designates.

For patients who need guaranteed emergency dispatch, a dedicated medical alert device is the right tool, and Vitality Call operates well alongside one.

No. Sarah can remind a patient of an appointment, encourage them to bring a question to their clinician, or suggest they contact their care team, but she does not advise on symptoms, medications, or treatment. When patients ask medical questions, and they do, she redirects them to your team.

Sarah retries on the schedule you configure. Continued non-response escalates to whoever you designate: a care coordinator, an on-file caregiver, or a family contact. Your team decides the ladder; Sarah climbs it.

Defaults include patient-reported events like falls, new or severe pain, missed medications, not eating, confusion, and expressions of hopelessness, and your organization can tune what gets flagged and how it routes. Flags are patient-reported information surfaced for review, not clinical determinations.

No integration is required. Summaries and flags live in the Vitality Call dashboard, and designated staff receive notifications per your protocols. Your team can be reviewing summaries on day one with nothing more than a login.

For organizations that want patient-reported data flowing into their own systems, API access is available. We'll walk through both paths during a demo.

Your organization enrolls patients with their knowledge and consent. Patients are told who Sarah is, who receives their information, and that they can pause or stop at any time. In our experience, consented patients are engaged patients, and engagement is the entire value of the service.

Call content is processed to produce summaries and maintain conversation continuity, and access is limited to the contacts your organization designates. We do not sell patient information, ever. We'll walk your compliance team through our full security and data handling practices, including agreements appropriate to your organization, during evaluation.

Not yet, and we won't pretend otherwise. Vitality Call is a young product building its evidence base with early partner organizations. What we can demonstrate today is the mechanism: daily engagement, consistent patient-reported data, and reliable escalation. Partners who join now help shape and share in that evidence.

Pricing depends on panel size and configuration. Request a demo and we'll walk through current partnership terms.